Nearly Famous Fred rides in North Texas. In his post today he discusses his experience at two Dallas area bike shops. Service and customer attention caused him to spend his $10,000 to $15,000 over the last seven years at one shop rather than the other.
An excerpt from his blog post: “Over the next few posts, I would like to compare and contrast the type of service I have experienced, and offer my opinions based on those experiences, of the two largest bike shops here in the Dallas/Plano/McKinney area. For those of you not familiar with the area, the first shop would be Plano Cycling & Fitness. I’m not going to mention the second bike shop by name, because my opinion of them is somewhat less than that of Plano Cycling. But for our purposes here, we’ll refer to that bike shop as RBM, (wink, wink).”
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wow
this is a bike dealers worst nightmare, we all try hard not to let this happenand it still amazes us that it can happen, sorry you were treated so badly when we do better selling lower priced items than we do with the higher priced stuff but being 7 yrs and 7 months it brings our worst fear
sincerly Jim Hoyt owner RBM wink wink
Nearly Famous Fred has posted part 2 and 3 of his commentary of north Texas bicycle shops.